DUBUQUE, Iowa—National U.S. business magazine Forbes again named Dupaco Community Credit Union one of the top-rated credit unions in America in its ranking of in-state financial institutions, which is based on consumer sentiment. It was the fourth time Forbes recognized Dupaco.
Forbes partnered with market research firm Statista to survey nearly 31,000 U.S. consumers about their opinions on current and former financial relationships. Banks and credit unions were rated on overall recommendations and satisfaction.
“Participants were asked to name all the banks and credit unions where they have a checking or savings account and evaluate these institutions based on criteria such as customer or member service, the quality of the financial advice representatives offer, whether fees are transparent and reasonable, ease of navigating the company website, on-location branch services and the overall level of trust the companies inspired,” according to Forbes.
Online reviews and ratings posted on Google Reviews between March 2020 and April 2023 were also evaluated for each bank and credit union. These reviews and ratings accounted for 20% of the scoring, while the surveys accounted for 80%, according to Forbes.
“This recognition simply reaffirms our staff consistently delivers on the Dupaco brand promise to help members build lives worth loving and to create brighter community for all,” said Dupaco President and CEO Joe Hearn.
Forbes recognized 147 credit unions across the United States, including five in Iowa, in its June 20 report. Only institutions receiving the highest ratings were awarded the title “Best-In-State,” according to Forbes.
Nationwide financial institutions with branches in at least 15 U.S. states were excluded from the final rankings, Forbes said.
CLICK HERE FOR THE FORBES RANKINGS AND SCORES, PUBLISHED JUNE 20, 2023.
ABOUT DUPACO COMMUNITY CREDIT UNION:
Dupaco Community Credit Union is a not-for-profit, member-owned financial cooperative headquartered in Dubuque, Iowa. It is dedicated to the financial well-being of its members, and specializes in personalized financial counseling, money advice and education. It offers savings, loans, investments, insurance and wealth management products for individuals and businesses. Dupaco serves residents in 118 counties throughout Iowa, northwest Illinois and southwest Wisconsin. Founded in 1948 by 10 Dubuque Packing Company employees, membership has grown to more than 159,000 with assets exceeding $3.1 billion. It has nearly 700 employees and 22 branch office locations. Dupaco is a Community Development Financial Institution (CDFI). It is a Forbes Best-in-State Credit Union and a Des Moines Register Top Workplace. Learn more at www.dupaco.com.
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