CORALVILLE, Iowa – Finishing touches have been completed at Dupaco Community Credit Union’s newest branch, a Learning Lab, located at 2530 Corridor Way, located just off Interstate 80 in Coralville. Dupaco celebrated the completion of the newly renovated branch with a Greater Iowa City, Inc. led ribbon cutting on Thursday, July 11.
Dupaco occupies 8,200 of the 18,936 square-foot, three-story building. The building’s second floor and part of the third floor provide leased space by two separate commercial tenants. In addition to member service and lending staff, employees from the financial cooperative’s Community Outreach & Education, Business Lending and Training teams also serve members and employees from the new Dupaco branch.
The unique Dupaco Learning Lab branch focuses on improving ways in which credit union staff help members understand money. Efficiently using floor space, this branch will serve as a laboratory to:
- Explore and test new ways of helping members understand money and improve their financial positions;
- Teach members how to control their money through hands-on demonstrations of Dupaco desktop and mobile deposit services;
- Deploy and test emerging technologies that shift staff time and resources from traditional transactional duties to more in-depth member interactions; and,
- Test future member-centric branch designs and concepts through a flexible layout.
Dupaco’s Learning Lab branch features a fresh open concept and technology including a service delivery technology called interactive video teller. The video teller technology allows Dupaco tellers to conduct real-time, face-to-face transactions from a distance. Dupaco employees located at a central location remotely operate the lobby and drive-through video teller machines.
The video teller technology is intended to boost the credit union’s mission to help members build a life worth loving, according to Dupaco Branch Manager, Rich Younts.
“Video tellers allow our on-site branch employees to spend more time with members having deeper conversations about money, advice, and services,” he said. “We also expect the video tellers to increase future opportunities for member convenience—to serve more members, in more places, with expanded hours of service.”
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