Finding a true financial partner

MADISON, Wis.—For Laurie Sordahl, finding a new financial partner was all about feeling safe and having peace of mind. After experiencing financial hardship, Laurie needed to rebuild her credit score and get her finances back on t rack. She found the right guidance and support at Dupaco.

Laurie understood the cooperative difference and knew a credit union was the right choice for her. When she came to Dupaco, she felt welcomed and comfortable, appreciating the idea that all members are owners of the credit union.

Laurie worked with Jon Nugent at Dupaco’s Mineral Point Road branch in Madison. Jon immediately understood Laurie’s situation without judgment. He suggested a Credit Coach Loan to help her build her credit.

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Laurie appreciated Jon’s empathy and compassion, noting that he had experienced financial hardships himself.

“How many branch managers take the time to show such understanding?” she asked. “He’s always available to answer my questions with a polite smile and offers his wealth of knowledge and experience.”

Feeling like someone has your back

Jon emphasized the importance of building trust.

“Every member should know that the person behind the desk is not judging them. I’m here to help, and we’re going to get through this together,” he said.

Dupaco offers a variety of resources and tools, and the team is dedicated to working through challenges with members, ensuring they are never alone.
Laurie values the knowledgeable service and sound advice she received at Dupaco.

“I feel safe in Dupaco’s hands because I know they have my back,” she said. “They go above and beyond to educate members about protecting their accounts.”

While Laurie prefers visiting the branch over online banking, she likes being able to easily check her credit score and stay informed about online scams to avoid past mistakes.

After a career change, Laurie now works in property management where she assists people in finding a home. “Like Dupaco, the element of helping people is what I like best,” she said.